Fabric Support
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Articles
Recent activity by Fabric Support-
Document Customizations - Style Expressions
OverviewThe Style Expression field is available in Document Customization → Custom Fields (and field overrides) for computed fields, custom fields, and standard field overrides. It allows you to ap...
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2026 Hosted Customer Monthly Maintenance Schedule
This article outlines our 2026 monthly maintenance schedule for hosted (Azure/AWS) customers, including Patch Tuesday dates and the corresponding production maintenance windows by region. Maintenan...
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Fabric Holiday Escalation Path - 2025
Urgent Incident Response Protocol for P0 & P1 EscalationPlease note that our support team will operate with limited coverage during the 2025 holiday season. This document has been prepared to help ...
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How to Collect Browser Information for Our Support Team
When you experience slowness or performance issues, the information below helps us identify the cause much faster.Please follow the steps below and send us the requested files and screenshots. 1. T...
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Recommended Machine Guidelines for Xytech Web (11.x, 26.x) – 2026 Update
To ensure the best user experience and overall performance when working in Xytech Web, please review the updated recommended hardware and browser guidelines below. These recommendations are based o...
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Getting Started with Xytech Web Client
An Introduction to the Xytech User Interface and Its Features Introduction Xytech Web client is a Web-based application that allows you to perform the tasks and functions provided by the Xytech sof...
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FAQ: Database Maintenance Policy
Introduction This article provides a comprehensive overview of database maintenance and its critical role in optimizing system performance. Readers will learn why regular maintenance is essential, ...
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Escalation Process for Customer Issues
To ensure efficient handling of customer issues, the following escalation process has been established. This process can only be initiated after the initial ticket procedure has been followed.Initi...
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Support Bulletin: August, 2024: MediaPulse / Xytech Platform
We’ve identified a key source of the memory leaks impacting both our cloud and on-premises customers. This issue has resulted in high memory usage, and in extreme cases necessitates a service resta...
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Customer Instructions for Logo and Background
Introduction Welcome to our guide on customizing your logo and background for non-Xytech hosted systems. If you are hosted by Xytech and require assistance with logo or background con...