Fabric Support

• Escalation Process for Customer Issues
• Self Registration for Support
• How to Submit and Track a Support Ticket: Navigating Forms, Priorities, and Severities
• Customer Support Services
• Emergency Support During and Outside Support Hours

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2024 Updates

• Support Bulletin: September, 2024: MediaPulse / Xytech Platform
• Support Bulletin: August, 2024: MediaPulse / Xytech Platform
• Support Bulletin January 31, 2024: MediaPulse/Media Operations Platform

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• 2026 Hosted Customer Monthly Maintenance Schedule
• Fabric Holiday Escalation Path - 2025

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• Fabric Support - SLA Response Times
• File Upload / Transfer Instructions for Customers
• Personal Identifiable Data (PID) Handling Policy

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