Before You Begin
These instructions apply to support-related file transfers only, specifically when there is an open ticket with a request for a file or database backup upload. If you need to upload data for a migration, please contact your Fabric Consultant directly for instructions and guidance.
Step 1: Prepare Your File
Before uploading, please ensure the following:
- Remove all Personally Identifiable Information (PII) from the file before compressing it, as outlined in our PID Client Data Handling Policy.
-
Compress your file using maximum compression. Supported archive formats:
.zip,.rar,.7z. - Name your file using the following format:
[Ticket#_]<SiteCode>_<LIVE|TEST|DEV>_YYYYMMDD.CompressionType
| Field | Description |
|---|---|
[Ticket#] |
The ticket number on your support case |
<SiteCode> |
Your Xytech Site Code |
YYYYMMDD |
Date the archive was created (4-digit year, 2-digit month, 2-digit day) |
CompressionType |
File extension matching the compression format used |
Example: 12586_AJD_LIVE_20240530.rar
Step 2: Upload Your File
Your Fabric Support agent will generate a secure, one-time upload link and share it with you via your support ticket. You may also receive the link by email.
- Click the link provided in your ticket (or in the email you received from Fabric Support).
- You will be taken to a secure upload page. Follow any on-screen instructions to complete the upload.
- You can upload your file by dragging and dropping it into the window, or by using the upload button on the page.
Step 3: Notify Us When Done
Once your upload is complete, please reply to your support ticket with the following information to help us confirm receipt and avoid any risk of the file being unidentified:
- Full file name
- Expected file size
- Product version (found in the "About" screen of your Xytech application, if applicable) -- for example:
10.6.1234
If you have any questions about this process, please do not hesitate to reach out via your open support ticket or through the Fabric Support Help Center.