Fabric Support
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Articles
Recent activity by Fabric Support-
Getting Started with Xytech Web Client
An Introduction to the Xytech User Interface and Its Features Introduction Xytech Web client is a Web-based application that allows you to perform the tasks and functions provided by the Xytech sof...
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FAQ: Database Maintenance Policy
Introduction This article provides a comprehensive overview of database maintenance and its critical role in optimizing system performance. Readers will learn why regular maintenance is essential, ...
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Escalation Process for Customer Issues
To ensure efficient handling of customer issues, the following escalation process has been established. This process can only be initiated after the initial ticket procedure has been followed.Initi...
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Support Bulletin: August, 2024: MediaPulse / Xytech Platform
We’ve identified a key source of the memory leaks impacting both our cloud and on-premises customers. This issue has resulted in high memory usage, and in extreme cases necessitates a service resta...
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Customer Instructions for Logo and Background
Introduction Welcome to our guide on customizing your logo and background for non-Xytech hosted systems. If you are hosted by Xytech and require assistance with logo or background con...
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Setting Up Windows Authentication (Active Directory)
Introduction Windows Authentication, also known as Integrated Authentication, or Windows AD Authentication requires that the MediaPulse AppServer and clients are on the same domain or have a trust...
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Rollback Process: Explanation, Potential Risks, and Steps
Introduction This article outlines the process for executing a rollback in the rare event that it becomes necessary. We will also discuss the potential risks associated with this action, helpi...
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Xytech Platform 2024 Release - Introduction - 11.0
Introduction Xytech is pleased to announce the availability of our 11.0 2024 release! This is the latest release of our Xytech Platform product name. We suggest using Xytech Platform, Xytech, or si...
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Self Registration for Support
Welcome to Our Support Help CenterFor a more efficient and seamless support experience, we encourage customers to submit all support requests through our ticketing system. This approach enables us ...
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File Upload / Transfer Instructions for Customers
Before You BeginThese instructions apply to support-related file transfers only, specifically when there is an open ticket with a request for a file or database backup upload. If you need to upload...