Known Issues
Known Issues, resolutions to be released in Granite Service Pack 1, Q1 2023
The following list of issues have already been resolved after the Granite Release was completed but did not make the programming freeze date. They will be released in a Service Pack update before the end of Q1, 2023.
Error when Duplicating Orders if Link Types are Missing
If Link Types have not been set up, an Order with the type causes an error when it is copied. This should only occur for imported data. The workaround is to create the Link Types.
Performance issue with the View Report Action
Reports that return massive amounts of data are often slow and can sometimes halt altogether. Because of this, a report limit option exists per user. This limit now properly applies to reports run via the ‘View Report’ action menu item.
Focus not Kept When Creating Rosters on Multiple Scheduling Resources
In the Windows Client, the customer is creating Rosters after selecting multiple Resources in the Schedule Book. This method will open a separate Roster Time Off maintenance window for each Resource, which is expected. However, if the Book is maximized – using the ‘Maximize’ button in the top right corner of the window – after Save & Close of the first Roster, the Book will regain focus. The new Roster Time Off maintenance windows for the other Resources are open, but they are behind the Book and hidden to the user. This causes confusion for the user who thinks that the other Rosters documents have closed unexpectedly. NOTE: If the Book is not maximized, it can be possible to see the open maintenance windows behind the Book when it’s in focus. This also happens in the web client, but the other Roster Time Off maintenance windows display as tabs so aren’t hidden from view.
Phase Rules Not Updating Phase as Expected
Order Phases were not updating per the assigned Phase Rule.
Error when a missing Scheduling View is assigned to a User
If a Scheduling View does not exist or has been deleted but is still assigned to a user – i.e., via import or direct SQL scripts – an error was shown. A related error shows if too many Views – more than can be stored in the database fields – had been assigned to the User.
Rosters Created Before Daylight Savings Time Improvements Show Incorrect Time
Improvements were made in a recent version to better display Daylight Savings Time. There is an issue with Rosters created before the upgrade that are showing the incorrect time.
Job Calendar Report Does Not Display Correct Text from View Selected for Display
The cells in the Job Calendar Report show text based on the bar/hover text setup of a selected View. If the user has the View open and makes changes to the bar/hover text, then tries to run the report, the changes are not immediately reflected in the report cells.
Order Time changes out of sync with Transaction changes in the Booking/Transaction window
In the booking window where both Order and Transaction times are visible, changing the Order begin time properly adjusted the transaction times but then updating the Order end time caused the transaction begin times to revert to previous values.
Errors When Required Fields are Missing on a Credit/Rebill Layout
In site custom layouts for Credit/Rebill, errors show if required fields are not present.
Duplicating Media Order with a Service that Occurs Multiple Times
If a Media Order contains two or more Service Rows with the same Service – i.e., with different due dates – there is an error that prevents the Order from being duplicated.
Operation Source Field Loses Value on Save
When a user saves a Media Order in the web, the field "Operation Status" at the operation level loses the value "Target Op 1".
Loading Service Template via Tasks Loads Templates for All Providers
A single Task can be set up to load different Templates for different Providers. The Provider is identified in the Order. When the Task is triggered in the Order, all templates for all Providers are loaded instead of just the template for the Order’s Provider.
Transmission Operations List Fails with Group on Layout
When a site custom layout of the Operations List includes Group Code, the search will fail.
Payroll Rule availability to the Time Card Batch Report
The Payroll Rule field was not available to be added to the detail of a layout for the Time Card Batch report.
Duplicating Bid/Budget detail then Editing Rate Sets Markup on Duplicate
In a Bid or Budget, when a detail line was duplicated and then the Rate Set was edited on the duplicate, a Mark Up percentage was being set on the duplicate so that the Extended Rate of the duplicate continued to match the original detail.
Bid Detail Rows Auto-Collapse if Bid was Created via API
In a Bid created by API, if a user adds a new detail row or edits a value on an existing row, all detail rows collapse automatically.
Error Message when Searching Check In/Out Records by Serial Number
An error prevents showing results when the user searches Check In/Out records by serial number.
Capacity Query Returns Time Out Message
When running the Long-Term Planning Capacity and returning a large query, a user may receive a time out error that prevents retrieval of data.
Known Issues, resolution release not yet identified
The following issues exist in the current release and their resolution has not yet been developed. Xytech will continue to prioritize fixes for service pack updates. Some of these may be added to Service Pack 1 before it is released.
Cannot Save User Removed Columns from Layout
A user has the option to add or remove columns from a grid layout. Removed columns are not saved in all grid searches. This may not be the case for all columns.
Expanding a Grouping in a Hierarchy Grid does not highlight expected row
In a search grid that shows as a hierarchy – such as the MCR View or the Operations List when setup to group by Service Row – and all groupings are collapsed, expanding one grouping will not always highlight any row in that grouping.
Custom Button Hot Keys Not Functional
In layouts, a custom button may be added from any Action. These custom buttons can be configured for a hot key – e.g. Alt+V for the ‘Save View’ action. These custom hot keys are currently non-functional.
Customized Buttons can Overlap Layout Tools
Adding custom buttons from Action items can fill the bottom of the screen and overlap the standard Layout Tools (wrench) button. This often happens when the layout is narrow – so to fit a mobile device – or if there are many buttons.
Selection Issue in Multi-Select Drop Down Menus
When selecting a value in a multi-select drop down menu in any module or part of the solution, the drop down menu scrolls up and the selected value ends up at the bottom. This means the user will constantly need to scroll down to select value beneath the already selected one.
Grid List Multi-Parameter Filters Defined in the Layout Editor Only Applies First Parameter in Web
If a filter is defined for a layout using the Filter Builder, multiple parameters can be defined. However, when the layout is opened in the web client, only the first parameter will apply.
Column Filter Options Display Only Shows One Option When Multiple Have Been Defined
Within a search grid list, a user may create custom filters for “contains”, “equals”, “does not contain”, etc. If multiple options are selected for a column and saved, only text for the first shows in the filter display at the top of the column.
Changing Work Group Definition Requires Restart of Application Service
A Work Group can be created and selected on a record, but Division filtering will not work until the Application Service is restarted.
Missing Recipient Validation in Scheduled Reports
Error messages are shown for Scheduled Reports where no Recipients have been defined.
Schedule Book Move Back Feature Doesn’t Work in Web for Dates and Times
When only the date and time have been changed for a booking – not the Resource – the Move Back feature does not revert it back to the previous date and time. This works as expected in the Windows client.
Setup/Bumper Conflict Display in Group Resource List for Transmission Orders
When resource availability is turned on, the search list opened for Work Orders will account for Setup and Bumper time but the same search for Transmission Orders will not.
Leave a Duplication Screen Open Too Long and the Record(s) Won’t Duplicate
If a user triggers the action to duplicate one or more records then leaves the duplication window open for more than a few minutes, the modal times out and clicking Save or Save & Close does not duplicate the record(s).
Error When Updating Job During Order Rapid Update
An error displays if the user selects a Job to apply to Orders in Rapid Update. The action succeeds so the error displaying is the only issue.
Issues with Added/Changed Search Criteria
One issue is the tab Order of fields. Entering a value then tabbing leaves the Added/Changed fields to land on another criterion. Second issue is that some values will add an extra day to the search.
Service Row Audio Does Not Copy to Launched Order
In Media Order, if a Service Row with Audio rows is used to Launch Order, the Service Row on the resulting Order doesn’t have any Audio rows.
Default Filter is not Applying for Load Service Template
In the search list that opens via the Load Template action in Media Order, the user’s default Filter is not loading. This occurs when the user has set up and applied the default Filter.
Copying a Description into Bid Detail Header Causes Description of New Detail in that Header to be Blank
If a user creates a bid detail header and fills in the billing description by pasting text then adds a detail under that header, the billing description will not default when a Billing Code is entered. Note, this happens before the first save.
Tabbing from Barcode jumps to Container tab in Media Asset
When the Media Asset maintenance layout is set up to require the Barcode value, entering a value then tabbing from the field will jump to the Container tab rather than to the next field.
Library Movement Record Types Do Not Include Transmission
Library Movements can be created for Transmission Orders, but the ‘Record Type’ search criterion in Movements Search does not include an option for Transmission Orders.
Long Term Planning Demand Value Is Set To '0' When Date Range Selection Is Between Years
In the Long-Term Planning Demand search, if the date range criterion is set for more than a year the demand values in the results show zero instead of a properly calculated amount.
Long-Term Planning/Capacity Large Query Issue
If a user runs a Capacity search that would include a large amount of data – i.e. years of bookings – an error results and the search is aborted.
A/P Category Not Filtering by Division
When setting up an Item Code for Purchase Order, the A/P Category is showing all values and is not filtered by the Division of the Item Code.
Issue with Work Order Check In/Out Rentals Discrepancy
When adding to an Order via rental Check In/Out discrepancy, error messages are showing even though the transaction has already been added. The system is not allowing the record to be posted.
Stock Request Quantity Fields are Merged and Not Editable
In a Stock Request, the Request Qty New and Request Qty Recycled Fields are merged in one long field and aren’t editable.
Download of Change Log to Excel Converts Description Text to ID Numbers
Each Document has an ID Number. In the web client, the Change Log list shows the Document Description. If the list results are exported to Excel, the Document Description is the ID Number instead of the Description.
User Can Only Edit First Transaction in an Order on a Mobile Device
When using Safari and Firefox on iPad on Order Transaction window user the can edit only the first row, not able to select other rows. No issue while using Chrome.
Error Logging In via Safari or Firefox on Mobile Device
Users are not able to log in via Safari or Firefox on a Mobile Device.
Double Tap On My Schedule On Mobile Brings The User To Home Page
On a mobile device, double tapping in My Schedule will briefly open the home page before returning to My Schedule.
Calendar Gadget ‘Quick Add’ Does Not Add Transaction to Order
The Gadget’s Quick Add feature creates a Work Order but does not create the booking transaction.
Scheduling Flag Field Icon Misaligned
This is a cosmetic issue with the Flag field where the image for it shows slightly higher than the field itself.
Editing a Required Field Turns It From Yellow to Black
This is a cosmetic issue that changes the yellow color of a required field to black when it’s being edited.
Documentation Known Issues
Given the quantity of changes in the Granite release, some significant areas of functionality have not yet been documented completely. These are noted below and in the documentation. Xytech will continue to release updates to the documentation as feature areas are completed.
All Modules
- Wild card search parameters “like” matching
- Drag-to-fill enhancements
Bidding
- Status and Version enhancements
- Occurrence dates and totals
Crewing
- Job Crewing modifications for Job creation and duplication and the Schedule Book
Job Management
- Billing Code grouping
- Resource “packaging” via Order Templates and transaction parenting
- QuickBooks adapter support of configurable payload
Long Term Planning
- Capacity and Demand searching
- Statistical Absenteeism
Media Order
- Visualizer changes for the web
- Recheck Task Type to allow operations to check for updated values in an order
Personnel Rules / Payroll Rules / Counter Rules
- Daily rates
- Various penalty additions and adjustments
Purchase Order
- Detail replacement enhancements in PO Reconciliation
- Contract pricing enhancements
- Credit invoice reconciliation
Scheduling
- Resource Preferences for capacity planning and optimization
- Group Effective and Qualification dates added for conflict checking
- Advanced Group Resource Search that utilizes resource preferences, qualifications and time offs
- Calendar invites integration with Google Suite
System
- Services in App Server (System Services)
- Layout tabbing and hotkey adjustments
- User Confidentiality Class to allow various records to be limited to specific users
- Change Control for Roster Time Off
- Create Records from Spreadsheet utility enhancements
- Scheduled Report dynamic recipient list
Time Card
- Advanced approval
Transmission
- Additional time zone fields
- Visual Path enhancements